Our Vision: A world in which everyone is thriving and well Our Purpose: To make wellbeing easy Three-year strategy statement: Make feeling well easier, respond to growing community demand and advocate for accessible services for all. We will do this by providing, connecting, coordinating and innovating, scalable health and wellbeing services that matter most to the communities we support. Our People: Foster and embed a culture that inspires our people to deliver our purpose and vision, aligned with our values. POSITION OVERVIEW: Job Purpose The Program Manager – Healthy Ageing at Home, works with internal and external stakeholders to identify needs, gaps and opportunities for current and Healthy Ageing at Home services. The role is responsible for leading and for the outcomes of the day-to-day operations and strategic planning and implementation of a range of services within a multi- disciplinary and community focused team including: • In home community services • Access and support programs and services • Consumer directed care coordination and case management services. This role requires a dynamic and empathetic leader who encompasses strengths-based values ensuring services that are integrated, high quality, offer choice and control and are consumer directed and meet all required standards of practice. Duties and Responsibilities Leadership: • Provide day-to-day management and leadership to ensure service delivery is efficient and effective. • Lead and support the team through change to ensure the strategic direction of the organisation is met. • Participate in the development, implementation, and monitoring of the strategic and business plans. • Contribute as part of the hA Leadership team. • Contribute to the design and development of service models that meet funder, referrer and consumer expectations and oversee any projects service delivery and evaluation of such services. • Establish and maintain positive relationships with key stakeholders and partners and act as an advocate for reforms and changes in consumer directed care services. • Identify, establish, and maintain positive relationships with key stakeholders, partners, referrers and clients. • Demonstrate support for Executive/Board decisions, and drive, in a positive way, any impact on Healthy Ageing at Home programs. • Report on a regular basis to General Manager. Staff Management: • Provide operational supervision and support to team leaders, managers and staff that enable positive and engaged workforce. • Identify and manage training and professional development needs to build program and staff capacity. • Set clear performance expectations and address performance issues Reporting: • Understand key levers impacting financial and operating metrics; report on root cause of variances; implement interventions to improve results. • Preparation and management of any funding obligations and remain informed on funding arrangements and grant application outcomes. • Ensure program oversight and reporting enables Executive to have a complete understanding of the financial viability, efficiency, and future options for resource management. • Contribute to writing funding submission applications as appropriate. Service Delivery: • Drive and coordinate environmental scans and gap analyses to identify program priorities, target populations and associated forecasts as part of the planning for future growth. • Identify and set service priorities that reflect community needs, government policy direction and strategic directions of the organisation • Ensure key performance indicators and targets are met. • Monitor demand for services and waiting lists. • Develop and oversee budgets and financial sustainability ensuring resource allocation matches the needs of the service, community, and budget. • Ensure compliance with funding requirements, contractual obligations, ethical standards and policies and procedures. Quality and Safety: • Govern and drive service quality and safeguarding. • Accountable for procedure and work instructions required to meet any compliance, safety, or service need. • Drive a safety culture including the identification and management of risk, complaints; incidents, hazards and near misses; and completion of root cause analysis. Oversee continuous quality improvement activities Qualifications Health, Community service, Business Management or other related qualification. Key Selection Criteria (Skills, Experience and Qualifications required) Mandatory • Well-developed skills and experience in managing high performing teams that deliver efficient and effective services. • Demonstrated ability to positively lead a team through change. • Demonstrated skills in business development, including the achievement of identified targets and budget development and management. • Strong engagement and interpersonal skills with the demonstrated capacity to establish, manage and maintain internal and external stakeholder relationships. • Demonstrated problem solving, negotiation, conflict resolution and mediation skills. • Strong written and verbal communication skills, including the ability to analyse measures and prepare reports. • Demonstrated ability in the planning, implementation and evaluation of services and programs. • Demonstrated ability to be flexible, responsive to change with a commitment to ongoing learning. • A solid understanding of the Aged Care Act, and Home-care services and management and quality and safeguarding standards. • Extensive experience working in health or a community- based setting. • Experience in developing and driving risks management and associated quality improvement activities that meet quality and safeguarding standards in an Aged care or NDIS environment. Desirable • Proficiency in using computer software and databases for program planning, monitoring, and evaluation. • Experience working with and understanding different funding sources and requirements. KPIs/Performance Goals • KPI’s as developed with the General Manager and in line with Board set KPIs • Identify opportunities for growth and develop and implement in line with the strategic plan. • Ensure all staff have a clear understanding of their role and program expectations, including budget and KPIs, and address performance issues. • Support a culture that reflects the hA values and promotes resilience and innovation. • Monitor and review systems and processes to enable efficient operations, quality data and financials and evidence-based practice. • Work in partnership, internally and externally, to deliver high quality services and establish a more co- ordinated health system. Service/Program Home & Community Services Reports Job reports to Direct reports Executive – Primary and Complex Care Team leaders, managers and staff working in Healthy Ageing at Home Award/EBA Health and Allied Services Managers and Administrative Officers Multiple EA 2022 - 2026 Classification Grade 7 Requirements: • A Police Record Check is required for all roles • A Working with Children Check, other credentials and role specific requirements (such as NDIS) and checks will be required in accordance with government funding requirements and legislation. • All employees must provide 4 forms of identification upon commencement. • All employees must be permanent residents of Australia or hold a current, valid visa. • A current Victorian Driver’s Licence (where driving is a component of the role) • A probationary period of 6 months applies unless otherwise stipulated. • All employees must abide by the organisations Policies & Procedures. • All employees may be required to work across any of the organisations sites. • All employees are required to take reasonable care for their own health and safety and that of other employees who may be affected by their conduct. • All healthAbility employees are required to complete the level of MARAM training relevant to their role to appropriately and effectively identify, assess and manage family violence risk. The Framework has been established in law under a new Part 11 of the Family Violence Protection Act 2008