Position Title: In-Home Community Support- Domestic Assistant (Cleaner) Approval Date: September 2024 Authorised By: CEO Review Date: September 2025 Our Vision: A world in which everyone is thriving and well Our Purpose: To make wellbeing easy Three-year strategy statement: Make feeling well easier, respond to growing community demand and advocate for accessible services for all. We will do this by providing, connecting, coordinating and innovating, scalable health and wellbeing services that matter most to the communities we support. Our People: Foster and embed a culture that inspires our people to deliver our purpose and vision, aligned with our values. POSITION OVERVIEW: Job Purpose Domestic Assistants will be responsible for ensuring that consumer’s homes are kept in a clean, hygienic and homely condition according to the individual needs and wishes and in accordance with healthAbility standards. Duties and Responsibilities The following list gives examples of the type of duties you may undertake. All of these should be completed in a manner which encourages consumers towards the maximum degree of independence and activity appropriate to their abilities; • General domestic cleaning and tidying • Vacuuming and dusting • Washing floors and other surfaces • Emptying of domestic rubbish bins • Cleaning bathrooms, toilets, kitchens, living rooms, bedrooms and hallways • Removing cobwebs from ceilings and walls • Laundering sheets, towels and personal clothing on the premises • Changing bedding • Any reasonable task requested by the consumer or healthAbility Management team • Participate in mandatory training and continuing education, including the orientation and induction sessions • Participate in staff and team meetings if required • Identify work processes and practices that are not working to their maximum and present possible strategies for improvement to the IHCS Coordinator • Assist in the maintenance of a safe working environment for all staff, consumers, visitors and volunteers • Use documented risk management process to eliminate or minimise OH&S risks where appropriate • Comply with OH&S instructions, Policies & Procedures; using and maintaining safety devices and personal protective equipment correctly • Assist in the management of complaints relating to the provision of services • Assist in the planning and implementation of continuous quality improvement activities across the Service • Report to the IHCS Coordinator any significant changes in the needs, health or circumstances of any consumer within 1 hour of becoming aware of change Qualifications Nil KPIs/Performance Goals • Compliance with healthAbility policies and procedures • Demonstrated participation in continuous improvement and occupational health and safety • Written and verbal communication, including record keeping, to an agreed standard • Good consumer and family feedback • Good IH&CS Coordinator feedback • Demonstrated flexibility and teamwork Service/Program In Home & Community Support (IHCS) Program Reports Job reports to Direct reports ICHS Coordinator Nil Award/EBA Social, Community, Home Care and Disability Services Industry Award. Classification Home Care Employee Level 2, Pay Point 2 Requirements: • A Police Record Check is required for all roles • A Working with Children Check, other credentials and role specific requirements (such as NDIS) and checks will be required in accordance with government funding requirements and legislation. • All employees must provide 4 forms of identification upon commencement. • All employees must be permanent residents of Australia or hold a current, valid visa. • A current Victorian Driver’s Licence (where driving is a component of the role) • A probationary period of 6 months applies unless otherwise stipulated. • All employees must abide by the organisations Policies & Procedures. • All employees may be required to work across any of the organisations sites. • All employees are required to take reasonable care for their own health and safety and that of other employees who may be affected by their conduct. • All healthAbility employees are required to complete the level of MARAM training relevant to their role to appropriately and effectively identify, assess and manage family violence risk. The Framework has been established in law under a new Part 11 of the Family Violence Protection Act 2008.