CUSTOMER SERVICE COORDINATOR We are a market-leading Swiss company in the field of dental and medical technology. EMS empowers dental and medical professionals to provide safer, faster, and more comfortable care. Our mission is to help clinicians deliver the best possible care for the benefit of their patients and practices. If you’re passionate about supporting customers and working in a great team environment – this role is for you! Do you have a passion for delivering superior customer service whilst being a key player in the essential daily functions of a successful office? Do you love working with technology and problem solving? EMS is seeking an experienced Customer Service Coordinator to join our growing team. The individual will oversee the service order management from point of order through to processing, provide a service hotline to our dental and medical customers and perform a broad range of administration and assistance responsibilities. The Customer Service Coordinator will have superior administration skills, strong Excel skills, a solid work ethic, attention to detail, and a passion for technology. It is essential that they are highly professional and able to interact with a wide and diverse customer group. If you are looking for an amazing opportunity in a fast-paced environment, apply today! Key responsibilities: - Manage all quotes, sales orders, and invoicing of all Medical (Pain Therapy - PT) products to customers and resellers. - Manage all purchase orders, stock receipts and supplier invoices. - Oversee the inventory of all PT stock within ERP system – Cin 7. - Ensure sales orders are released in a timely manner. - Keep customers informed at all stages of the sales cycle. - Provide monthly reports and management of stock items. - Manage service bookings including collaboration with our 3rd party service providers for all medical products across Australia. - Manage all invoicing of service and repair bookings within Medical / PT. - Coordinate the servicing of all our medical equipment. - Record and process all customer actions into Cin 7 (ERP) and the CRM – Microsoft Dynamics. - Provide phone and email support with a focus on troubleshooting for our growing customer base across Australia & New Zealand. - Develop a strong understanding of our products and procedures and provide technical advice and support. - Direct requests and unresolved issues to the designated resource. - Support internal and external field sales staff within the Oceania team. Additional responsibilities: - Collaborate effectively with extended team including, Education, Marketing, and Aftersales as well external Service Providers to ensure smooth end-to-end order flow. - Liaise with headquarters as required on stock, invoices, and all other support issues. - Provide logistical support as required relating to direct customer sales. What we offer: - A stylish, new office located in Alexandria, NSW - A full-time role - A future-proof workplace in a successful company