Community Support Worker
Eastern Suburbs
Description
Position Title: In Home Community Support Worker Approval Date: September 2024 Authorised By: CEO Review Date: September 2025 Our Vision: A world in which everyone is thriving and well Our Purpose: To make wellbeing easy Three-year strategy statement: Make feeling well easier, respond to growing community demand and advocate for accessible services for all. We will do this by providing, connecting, coordinating and innovating, scalable health and wellbeing services that matter most to the communities we support. Our People: Foster and embed a culture that inspires our people to deliver our purpose and vision, aligned with our values. POSITION OVERVIEW: Job Purpose Support workers provide one-on-one assistance to consumers so they may live as independently as possible within their community. Support provided is always person-centred and focused on achievement of the goals agreed in either person-centred plans or the consumers NDIS Plans. Duties and Responsibilities • Directly support consumer’s wellbeing and decision-making, including support with daily household activities, preparation and assistance with meals, personal care, and social, recreational and community experiences that enhance the consumers quality of life, based on their individual goals • Ensure support is culturally appropriate • Ensure all communication is clear and respectful • Understand consumer’s needs; preferences and interests and respond to consumers and their families and others in their lives respectfully • Considers the strengths of the individual and ensure that support is always maximising the independence of the consumer • Provide accurate updates & feedback with written progress notes at the end of each shift via a communication book. This ensures that any change in the person’s needs; or any achievements are clearly communicated to those who need to know, such as the next support worker on shift. • Support Workers are expected to either obtain a verbal handover at the beginning of shift and/or read any notes written by previous Support Worker in communication book • recording/documentation of the progress towards achieving consumer’s goals • In the case of any emergency (incident, injury, near miss etc.), The Emergency Procedure (provided to you in your information pack) must be followed. • All Support Worker’s must report an incident to the ‘In Home & Community Support’ (IHCS) Coordinator as soon as possible via mobile phone. • All incidents must also be reported in writing via an Incident Report form. This must be filled in by the Support Worker as soon as practical after an incident occurs. This information must be passed onto the IHCS Coordinator or Manager as soon as practical (same day of incident) • Participate in mandatory training and continuing education, including orientation and induction sessions • Participate in staff and team meetings as requested • All employees must behave in accordance with the healthAbility Code of Conduct, Vision & Values Qualifications Cert III in Individual Support / Cert IV Disability as a minimum
Required Experience
Key Selection Criteria (Skills, Experience and Qualifications required) Mandatory • Demonstrated understanding of person-centred practice and planning • Understanding of the active support model • Good verbal & written communication skills • Intermediate computer skills • Advocate for consumers as required • Be able to take ownership of tasks and work autonomously • Assist in the maintenance of a safe working environment for all staff, consumers, visitors and volunteers • Comply with OH&S instructions, Policies & Procedures • Working smart phone • Previous experience in supporting people (aged and/or disability) in home and/or community setting • Adaptable to changing consumer needs and workplace circumstances • Commitment to the rights and dignity of people in all circumstances • Proven ability to effectively communicate with consumers and a willingness to be open to learning alternative communication styles Desirable • Food Handling Certificate I • Administration of medication Certificate KPIs/Performance Goals • Compliance with all healthAbility policies and procedures • Demonstrated participation in any training, meetings, continuous improvement and occupational health and safety • Written and verbal communication, including record keeping, to an agreed standard • Report to the IHCS Coordinator any significant changes in the needs, health or circumstances of any consumer within 1 hour of becoming aware of change • Good consumer and family feedback • Good IH&CS Coordinator feedback • Demonstrated flexibility and teamwork Service/Program In Home & Community Support (IHCS) Program Reports Job reports to Direct reports IHCS Coordinator Nil Award/EBA Social, Community, Home Care and Disability Services Industry Award. Classification Home care employee Level 3, pay point 2 Requirements: • A Police Record Check is required for all roles • A Working with Children Check, other credentials and role specific requirements (such as NDIS) and checks will be required in accordance with government funding requirements and legislation. • All employees must provide 4 forms of identification upon commencement. • All employees must be permanent residents of Australia or hold a current, valid visa. • A current Victorian Driver’s Licence (where driving is a component of the role) • A probationary period of 6 months applies unless otherwise stipulated. • All employees must abide by the organisations Policies & Procedures. • All employees may be required to work across any of the organisations sites. • All employees are required to take reasonable care for their own health and safety and that of other employees who may be affected by their conduct. • All healthAbility employees are required to complete the level of MARAM training relevant to their role to appropriately and effectively identify, assess and manage family violence risk. The Framework has been established in law under a new Part 11 of the Family Violence Protection Act 2008.
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Community Support Worker
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